3-1-18 1:23 PM EST | Email Article
By Emily Glazer 

Wells Fargo & Co.'s problems are expanding to its wealth-management business.

The Justice Department in late 2017 told the bank to conduct an independent investigation of its wealth-management business after whistleblowers from the bank cited sales problems to the agency, people familiar with the matter said.

The bank tapped law firm Shearman & Sterling to conduct the investigation, the people said.

Whistleblowers alleged problems in Wells Fargo's wealth-management business related to pushing particular products or services with an eye toward earning more compensation rather than finding the best fit for the customer, these people said.

The claims include Wells Fargo's brokerage division, which is known as Wells Fargo Advisors, these people said. Wells Fargo's former head of that division, Mary Mack, was tapped in July 2016 to clean up its retail banking business. More recently, she was promoted to also lead its consumer lending unit.

A Wells Fargo spokeswoman declined to comment. A spokeswoman for the Justice Department said it doesn't "confirm, deny or otherwise comment on the existence of an investigation."

It is unclear exactly what Shearman & Sterling has found so far in its investigation.

Shearman & Sterling has represented the bank's board since Wells Fargo disclosed widespread sales practice problems in September 2016. It also spearheaded a 113-page report on the bank's sales practices issues.

The April 2017 report was a long-anticipated deep dive into the questionable sales conduct affecting up to 3.5 million accounts that dated back to 2002 and ultimately resulted in a $185 million regulatory penalty in September 2016.

The bank has faced continued problems since then. Most recently, the Federal Reserve announced an unprecedented enforcement action capping the bank's assets. The Fed also said the bank would be replacing four board directors in 2018. The bank has said it is confident it will satisfy the requirements of the Fed action.

In a tense exchange with Sen. Elizabeth Warren (D, Mass.) during an appearance before the Senate Banking Committee on Thursday, Fed Chairman Jerome Powell agreed to consider putting Wells Fargo's plans before the Fed board for a vote, rather than leaving the decision to a lower-ranking agency official.

Mr. Powell added that Wells Fargo may have the growth restriction lifted before it finishes implementing the plans. "We will not lightly lift it, " he said. But "If we see them on track, the growth restrictions could be addressed."

Last year, Wells Fargo also improperly charged around 800,000 auto-loan customers and up to 110,000 mortgage customers. The bank has said it is in the process of refunding those customers more than $100 million.

--Lalita Clozel contributed to this article.

Write to Emily Glazer at emily.glazer@wsj.com


(END) Dow Jones Newswires

March 01, 2018 13:23 ET (18:23 GMT)

Copyright (c) 2018 Dow Jones & Company, Inc.
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